FAQ

The shipping costs are adding up, is that correct?
The shop uses different shipping profiles (stamps, mailbox parcel, standard parcel). Unfortunately, the system sometimes adds these costs together if you order products from different profiles.
Don’t worry: you’ll only ever pay the highest applicable shipping cost, so no double costs.

Anything extra will be refunded as soon as possible after your order. So if you see multiple shipping fees, keep in mind that only the highest one counts, you’ll never pay more than necessary.

VAT / CUSTOMS FEES
Please note that you may be charged VAT and customs fees upon delivery. These are not included in my prices. I am not responsible for any extra charges once the parcel arrives.

You're not shipping to my country, what now?
It could be that I've turned your country 'off' in my shipping profiles. Contact me if you would like to order but you can't because of this issue. 

I've temporarely turned off shipping to the US which is the country that I've sold most of my items to. This is a huge financial hit for my small business and very incovenient for my buyers, but I'll have to wait for better instructions from our national post service. I don't want to take the risk (for myself and customers ordering) that they'll have to pay a huge fee (tarrifs) upon delivery.

Can I pay with iDeal or with any other payment method other than PayPal?
Send me a message through the contact form with your request and the products you would like to purchase. I can send Dutch people a payment request and people living outside the Netherlands an invoice.

Do you recycle packaging?
Yes, as much as I possibly can. I keep all kinds of packaging material (bubble wrapping, paper, cardboard boxes, etc.) from my personal orders. So if your box doesn't look completely new or re-used (but I tend to clean the box up as much as I can), you've probably received a recycled box.

Do you take commissions?
Yes I do! If you’re looking for a custom illustration or something in the field of graphic design, feel free to send me a message. Find out more about my work at nadievanwijk.nl

Do you work on collaborations?
Yes I do! If we are a match and there is a win-win situation, yeah sure! 

Do you offer wholesale?
Yes! My products are available for wholesale through Faire.
If you’re a retailer, you can easily shop my collection here:
nadievanwijkontwerpillustratie.faire.com

When you sign up as a new retailer on Faire, you’ll receive:

Up to $150 off your first order, and 1 year of free shipping on my brand (both covered by Faire).

By ordering through Faire, you also benefit from their easy reordering system, net payment terms, and buyer protection, while I can focus on creating more designs!

Can I find some reviews for your items
You will always find the lowest prices in this shop, but you can take a look in my existing Etsy Shop for any reviews over there and come back to shop over here!

This shop has been created after selling more than 2500 items from my Etsy Shop worldwide and more than 620+ 5 star reviews for my products. To have more control and offer lower prices (with less fees) I have created this new shop next to my existing Etsy Shop.